Frequently Asked Questions
IS ALL YOUR CLOTHING UNISEX?
Almost everything in the shop is unisex sizing for maximum comfort so you can adventure all day long without adjusting your gear. It will be in the product description, so make sure you read every detail about the clothing. When the apparel is unisex sizing, a general rule of thumb, women can size down 1 size, 2 sizes if you like your apparel fitted.
I DON’T WANT TO PAY SHIPPING, IS THERE A LOCAL PICK-UP OPTION?
Yes! There are currently 3 local pick-up options in Oxford County. You can snag your gear at Kintore Coffee Café in downtown Embro, ON, Jarful Refillery in Woodstock ON or at Hometown Style in Ingersoll, ON. But if you spend over $200 there is free shipping across Canada and the USA! A great way to save on shipping is to put in a big order with some buddies!
WILL YOU DONATE TO MY BUCK + DOE?
No, because I give back to the community in other ways. $1 from every order is donated to Canadian conservation efforts. $1000 was donated to Ducks Unlimited Canada in 2022. I've donated over $5000 to local initiatives in Oxford County, not including local contests and giveaways.
DO YOU OFFER WHOLESALE PRICING?
Heck yes I do! If you are a business looking to carry Bear+Fox, you’ve come to the right place! Shoot me an email and we can chat.
DO YOU DO CUSTOM APPAREL?
Yes and no. I offer wholesale pricing with customization, but there are minimum quantities required. There are always different variables to discuss, feel free to shoot me an email and we can chat about what would suit you best.
WHAT’S YOUR RETURN POLICY?
Bear+Fox is high quality gear with excellent durability. I want everyone to love their gear as much as I do. If you receive an order and it’s not exactly what you want, we can exchange or give store credit within 20 days from order date so long as the piece is not worn, washed or damaged. Shipping costs are covered by the customer. Otherwise, local exchanges can be arranged on a by order basis.
WHAT’S YOUR TURN AROUND TIME?
Typically everything on my website is in stock. I pride myself on a speedy turn around time, and I look to have all orders packed within a 48h time frame. Depending on where you choose to pick up, or if you opted for shipping, the turn around time can range from mere hours to 1 week. If you haven’t received your order within 2 weeks of placing it online, reach out and we can sort it out. Back order options obviously are not included in the 48h packing time.
After placing an order, check your junk mail as my confirmation and subsequent emails regarding your order often times end up in there!
CAN I BE IN ONE OF YOUR PHOTOSHOOTS?
I typically search for other business owners to participate in my photoshoots to help grow brand awareness for the small towns I call home. That being said, there are occasionally open calls on social media for models. So if you’re following me on Instagram, Facebook or TikTok – you might be lucky enough to see a casting call!
WHERE ARE YOUR PRODUCTS MADE?
Our products are all proudly North American made. You can easily navigate if the product is made in Canada or the USA by the icon on the product image. A red maple leaf indicates it was made 100% in Canada with socially conscious materials, while the split flag leaf indicates items not strictly Canadian made.